Dear Lady Who Works at The Housing Works Thrift Store on Broadway between 96th and 97th Street,
I am very glad I am not you. Even though I am the one with the brain injury and I am the one with the lost hat, I would rather be me than you. Do you want to know why? Probably not, but I am going to write about it anyway.
I dropped off a big bag of clothes with you today. Because you said you do not take certain items, I sat down and sorted through my bag before dropping it off. I started sweating so I took off my hat and stuffed it in my pocket. Or so I thought. When I left I asked you if you wanted me to put everything back in the bag and you said no that you would do it. That was nice of you.
What was not nice was the way you treated me when I came back to see if you had found my hat. I had already asked the very nice people at the Salvation Army Thrift Store on 96th Street between Broadway and West End Avenue if they had seen it. Because you did not accept certain items, I dropped the rest of my stuff there. The ladies at the Salvation Army took the time to look for it with me. They took the time to listen to my description and even asked questions for clarity. It was a light gray bonnet with a brim and a dusty rose ribbon with a bow. It was not knit or stretchy and it had a cashmere lining sewn it to make it soft. They offered to take my number in case it showed up. When I left there, I honestly felt like if I had left it there and somebody took it, I would be happy for that person. I was fairly certain that I had lost it in your store though.
You came down the stairs then and I thought, "Oh, good. She will remember me and help me." No! Instead, you made a point of making sure I could not finish a single sentence. Every time I started to speak you cut me off and said, "Ma'am, let me explain something to you..." I did not get to describe it because you cut me off and saying I should not have interrupted your lunch. I also should not have questioned the assistant manager's description because he had explained the whole situation in detail. I was not allowed to clarify the situation because as you said he came upstairs and asked you if you had seen a "BLACK" hat. You made it very clear to me that you were not going to waste any of your time listening or helping me. You did not allow me to finish my sentence about how I had taken it off in the store because I was hot when I was unpacking the clothes but cut me off and said I dropped it in the street. When I tried to explain that I had sewed the hat, you said, "Everybody feels that their stuff is special." I was choking back tears when I left.
I am glad I am not you because I would not make someone feel bad if they needed help and thought that I was the only one who could help them. I actually try to help people so if somebody actually asked me, I would. I am glad I am not you because I do not LIE to cover up for the fact that my employee did not actually describe anything and then I do not chastise people for wanting to be heard. Unlike you, I am not only nice when people are giving me something and then nasty when they are asking for something. I am also glad I am not you because you seem like you recently graduated from some elite four year liberal arts college and moved to "the big city" to pursue an exciting career. I feel bad for you because the economy sucks so you are sorting used clothes and slumming it on the upper westside. I am glad I am not you because the highlight of my day is not the 30 minutes of uninterrupted time I get to take my lunch break and stuff my fat face with take-out. I also feel pretty good because I would never tell someone who lost something she made with her own hands, that everyone's stuff is special to them. Especially if I worked in a THRIFT store where every single item in the store was donated by its owner. I most am grateful that I am me and not you because I have better things to laugh at than the back of a teary brain-injured lady who just wanted to be understood.
10 hours ago